Faculty & Staff E-mail

Detailed instructions for accessing your e-mail from webmail (mail.ubc.ca), Outlook and smart phones can be found at http://it.ubc.ca/services/email-voice-internet/ubc-faculty-staff-email-fasmail/fasmail-setup-documents.


This is the simplest method and is available from anywhere.

  • Sent e-mail will show up in the Generic account, rather than in your individual User account.
  • Replies to your e-mail will go to the Generic account.

In your browser enter https://www.mail.ubc.ca/owa/alias1.alias2@ubc.ca/, as the URL (subsituting the Generic account address), then logon with your CWL account.  For detailed instructions and an alternate method, see this document.

Microsoft Outlook (simple)

Generic accounts that you are permitted to access will generally show below your FASmail user account's inbox, on the left.  A few Generic accounts have intentionally been set to not appear automatically and will need to be added with the "full featured" method, below.

This method is not preferred, because;

  • E-mail sent from the Generic account will only show in your individual User account's Sent folder. This will make it difficult for anybody else who uses the Generic account, to see what e-mail has been sent.
  • You can only see the Inbox, not any sub-inboxes.

Microsoft Outlook (full featured)

  • Preferred.
  • If you plan to use the Mail Merge feature of Microsoft Word, you may prefer to create a completely separate Outlook profile (please contact Psychiatry IT for instructions) for the Generic mailbox. When you open Outlook, you will be prompted to select a profile to use.
  1. Start Microsoft Outlook.  If you are presented with a "Welcome" window, click "Next", say "Yes" to setting up and Exchange account and click "Next" again, then skip to step 5.Outlook generic primary 01
  2. Look in the Outlook list of accounts (left side);
    • If the generic account Display Name (e.g. UBC-PSYT My Generic) shows, your generic account has been Automapped.  Email sent from it will be saved to the sent folder of your individual e-mail account.  If this is not suitable for your work, please contact Psychiatry IT, to have your Outlook profile recreated, before proceeding to step 2.
    • If the generic account shows as an alias (e.g. my.generic@ubc.ca), you do not need to do anything further.  Mail sent from the generic account will show in the generic account's sent folder.
    • If the generic account does not show, proceed with step 2.
  3. In Outlook (2010 & 2013), select the File tab, Info and click on Account Settings and select Account Settings...
  4. On the e-mail tab, click New.
  5. Enter the following;Outlook generic primary 03
    1. E-mail Address: Generic account alias (e.g. psychiatry.clerk@ubc.ca) or actual mailbox name. (e.g. ubcpsyt-g-clerk@mail.ubc.ca).  This will allow you to edit the Your Name field.
    2. Your Name: Display name for the generic account.  This field will not be editable, until you have entered the generic account e-mail address, below it.
    3. Don't enter a password yet, just click Next.
  6. If you are prompted to "Allow this website to configure [account name] server settings?", please check "Don't ask...again" and click "Allow".Outlook generic primary 04
  7. When prompted to enter your password, click "Use another account" (Outlook 2013) or "More choices", followed by "Use a different account" (Outlook 2016)Outlook generic primary 05
  8. Outlook generic primary 06Enter your FASmail user account name, beginning with "EAD\" (e.g. ead\mycwl) and your CWL password.
  9. Outlook generic primary 07You will be returned to the "Add Account" window.
  10. Click Next (may not be applicable) and then click Finish
  11. Click the Finish button. (may not be applicable)
  12. Click the Close button to close the Account Settings window. (may not be applicable)
  13. After a short period of time that Generic mailbox will appear in the mail folder list on the left side.
  14. If the Generic mailbox does not show up properly, log out of your computer, then log back in.

When you start Outlook, you'll be prompted for your FASmail user name and password for every user and generic account that you have setup in Outlook.  Always use:

  • User name = ead\yourcwl
  • Password = your CWL password

Your generic e-mail accounts will show on the left, of the Outlook window, below your regular user account, if there is one.

If you are suddenly unable to login to your FASmail account, in Microsoft Outlook, please check that your username is showing as “EAD\your cwl username

outlook logon 1

If it is showing your firstname.lastname@ubc.ca alias, or something else, choose Use another account

outlook logon 2

Enter EAD\Your CWL Username, then your CWL Password to start Outlook.

outlook logon 3

We have seen this affect both Outlook 2010 and 2013.  If you continue to have difficulty, please contact Psychiatry IT or UBC IT Service Centre.