Information Technology

We provide full computer support to users of computers, on our secured (D_Psychiatry) network. We do not support Hospital computers or UBC IT systems. Our resources are directed to keeping the most people working productively, now and in the future. It is balanced between the following demands:

Proactive Security (anti-virus, security updates, border security, client education, group policy, account and access management)
Data availability and integrity (shared file storage, backup & archiving)
Resolving reported issues
Networked printers/copiers (setup, client access, maintenance and billing data)
Planning (computer standards, new software roll-outs, new systems/procedures & cost reduction)
Inventory (Purchasing, inventory, license agreements & disposal)
System configuration/setup (new, rebuilt, re-allocation & disposal)
Client training
Web and e-mail lists

Please click an item in the left menu, for more details. When items in the left menu don't seem to provide the help that you require, try shutting down and restarting your computer, before contacting Technical Support.

Service Level Policy

Purpose

The intent of this policy is to ensure the availability, integrity and confidentiality of administrative information systems and data. Furthermore, this policy is intended to prevent unauthorized access or use of administrative information systems and data and to reduce the risk of loss, whether by accidental or intentional modification or destruction.

Scope

This policy applies to all computing equipment connected to the Department of Psychiatry Network, which currently extends to the following areas:

Point Grey Campus

Detwiller Pavilion
Koerner Pavilion (North part of floor S)
Purdy Pavilion (ground floor)
David Strangway Building (4th floor)

Vancouver General Hospital Campus

Diamond Health Care Centre (11th floor)

The Department of Psychiatry Network does not extend to;

Your home
Children and Women's Hospital
Vancouver General Hospital (except DHCC)

Policy Details

	Self-Supported	Supported
Administration of own computer, including ability to install software	Yes	No.
Operating systems	Any	Windows 7 Business or Macintosh OS X. We no longer support new Windows Vista or XP computers.
Academic software licensing program, including SPSS, MS Office (free) and Adobe products.	No	Yes
Technical Support	We provide initial network connectivity assistance but otherwise don’t support computers that aren’t “locked down”. Computers where the end user has administrator rights need far more support, which we don’t have time for, because people tend to install trojan and unlicensed software etc. Please contact your choice of contractor. We may charge 4+ hours of labour to return a Self Supported computer to Supported status.	Yes
Shared networked printers (per page charges may apply)	No	Yes, on wired network. (some are not available to Macintosh)
Computer registered in our database.	Yes	Yes
Antivirus software	We recommend that you download the free Sophos antivirus software from it.ubc.ca	Mandatory (free) and centrally managed
Access to department shared file storage (P: and U: drives)	No	Yes, on wired network
Access to the Internet	Yes (fixed IP address where available, otherwise UBC wireless)	Yes (includes any public DHCP or wireless network, for notebook computers)
Firewall protection	No	Yes
Requirements to be in group	None	Computer must be examined and certified by Technical Support staff. All software license documents must be provided and some software may not be allowed.
Required software licenses	None	Symantec Ghost and Vector Asset Management Client (If this is not a new computer, bought through us, you will be invoiced, for these licenses.)

Outside computers

Please click here to see our page about buying and disposing of computers, before you make a purchase.