Service Bulletins
Many of our services, including e-mail and networking are provided by UBC IT. Their service bulletins can be found at http://bulletins.it.ubc.ca/
| Bulletin |
Status |
Details |
| UBC Exchange 2007 Email Service is unavailable | Resolved by UBC IT same day at 3:30pm | 10:15am, 2011.01.10 UBC IT Exchange 2007 email service is experiencing a service interruption. The estimated time to resolution is unknown. Please visit http://bulletins.it.ubc.caor call 2-4115 for the latest status. |
| Bounced e-mail | October 4, 2011 |
If you use UBC Exchange or UBC FASmail and are having your e-mail "bounced" back, from other UBC e-mail addresses, you will need to delete your correspondent’s e-mail address from Outlook's AutoComplete cache. We recommend that you delete the problem addresses from the cache, one at a time, using instructions at http://support.microsoft.com/kb/287623 |
| Sophos antivirus updates |
4:33pm August 4, 2011 |
Your computers are currently unable to retrieve antivirus updates, from our Sophos antivirus server, but are still able to detect viruses. We are working on the problem, in conjunction with Sophos technical staff. |
| Server failure |
8:05am July 29, 201 | One of our servers has had a hard drive failure. As a result;
|
| Server Upgrades on July 11, 2011 |
Pending | 2011.07.07 Due to computer hardware upgrades, in the Faculty of Medicine and UBC IT, it is necessary for us to upgrade the Virtual Server that hosts our SAN (Storage Area Network). With this upgrade, we will also be moving to another SAN. The end result for Psychiatry, will be a faster connection to P: and U: drives. Please make sure you have closed any open files on P: (Division) and U: (Users) drives between 7pm and 10pm on Monday July 11. Since some of you have Microsoft Outlook files on U: drive, the safest procedure would be to shut your computer off, for the evening. |
| FMS Management Systems Portal - Logon Issue (Your session has expired) | Open | 2011.03.24 01:00PM Please click "Reset" in "Reset Internet Explorer Settings" under Tools/Internet Options/Advanced in your Internet Explorer. Re-enable your Add-ons if it is not working. |
| Detwiller Xerox Copier printing | Open |
2011.01.01 06:30AM Please choose Xerox WorkCentre 7675 "on psyt0591" before printing |
| Technical Support Request Portal http://PsychIT is not working (Psychiatry computers only) |
Resolved | 2011.01.01 06:30AM Please use http://142.103.135.247to sumbit request instead |
| One Major Server is down | Resolved | 2011.01.01 06:30AM Server down will affect our print services and program services like Sophos,SPSS, Prism5, etc... |
| UBC Firewall maintenance |
Dec 30 08:00-13:00 | UBC wireless networking will not be available. |
| UBC Blackberry Enterprise Server |
Scheduled for Dec 29 13:30-15:30h |
Blackberry devices won't be able to send or receive messages. |
| UBC SAN maintenance |
Scheduled for Dec 29 09:00-12:00h |
The following services may be unavailable:
|
| Faculty of Medicine services unavailable |
Scheduled for Dec 29 07:30-14:00h |
The following services may be unavailable:
|
| UBC SAN upgrade |
Scheduled for Dec 27 07:00-08:30h |
SAN upgrades may affect access to P: and U: drives |
| SAN upgrade |
Completed 7-9pm Wednesday December 15 |
We will be increasing the size of our Storage Area Network space between 7 and 9pm on Wednesday December 15. Please close any open files on P: and U: drives, before that time, to avoid loosing them. |
Server failure |
Resolved at 10:00pm Nov 16 | 3:00pm 2010.11.16 One of our AD Server stopped working, no P & U drive is available from 2:45pm. SPSS & Sophos will fail while this server is off. |
| Server Maintenance |
Completed | The Faculty of Medicine's IT department is performing quarterly maintenance of its servers on November 11th 9:00 a.m. to 9:00 p.m. During this time P: and U: drives will be intermittently unavailable. |
| "Drive Letter Access Component' add-on error after upgrading Internet Explorer IBM/Lenovo computers |
Open | 2010.04.21 After updating Internet Explorer, to version 8, on some IBM/Lenovo computers, you may get an error message, when starting Internet Explorer. The error message says; This add-on can cause Internet Explorer to stop responding or crash The 'Drive Letter Access Component' add-on version '1.0.0.1' published by Sonic Solutions' is not compatible with Internet Explorer 8. Please select Always open Internet Explorer without this add-on, then click OK. |
| Diamond Health Sciences Centre and David Strangway Building networking | resolved | 2010.04.11 10:30AM After Saturday's network migration, by the Faculty of Medicine IT department, members of Psychiatry, in Strangway and Diamond buildings continue to have some networking difficulties. At this point; * we are unable to remotely connect to diagnose and resolve individual issues * print jobs, which pass through our servers, before being sent to your local printers, are being blocked MedIT is aware of the problems and is continuing to focus their networking attention to it. |
| Interchange Email |
resolved | 2010.02.17 9:30AM Currently there is a delay in sending email via UBC Interchange email server. We have informed UBC IT and created a service ticket on this. |
