20120302 Hospital PBX Upgrade March 18, 2012

Please note the buildings and members of our Department that will be temporarily impacted by the Hospital PBX Upgrade:

Purdy – Dr. William Honer and Dr. Lakshmi Yatham’s groups with office space in Purdy

Detwiller Pavilion 1 –Includes the offices on the 2nd floor that start from the Department Administration office and then south down to the ward (both sides, both 1st & 2nd floor) and the offices stating from Dr. Weihong Song’s office moving west down to Dr. Steven Vincent’s office.

Kind regards,

Vicky Yau

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Dear Departmental Voice Administrators,

UBC IT will be implementing a new PBX (telephone switch) at UBC Hospital to service both the UBC Hospital site, as well as surrounding buildings. You are receiving this message because your department has telephones that are serviced by the Hospital PBX.

UBC IT is planning a cutover to the new Hospital PBX on Sunday, March 18, 2012 from midnight to 3pm. Due to the size and complexity of this cutover, there will be a prolonged impact to telephone services on the Hospital PBX.

Telephone services on the UBC Hospital PBX will stop functioning between midnight and 12:30am on March 18. Once the services go down, all calls will be redirected to voice mail. Services will then come back online incrementally between 12:30am and 3:00pm, as they are migrated to the new Hospital PBX.

If your department will be open on Sunday, March 18 and phone services are essential, please respond to this email message with the following information:

· Your department

· Critical telephone service name and number

· The critical purpose or function of the line

Critical services will be migrated to the new PBX first to minimize any disruption. However, UBC IT will have a limited ability to prioritize services, and we ask that departments be selective when identifying a service as being critical.

Also, it is important to only identify critical services in buildings that will be affected by the Hospital PBX upgrade:

· BIOMEDICAL RESEARCH CTR

· CUNNINGHAM BLDG

· CUNNINGHAM BLDG ADDITION

· DETWILLER PAVILION 1

· DH COPP BLDG #1 ADDITION

· DH COPP BLDG #2 ADDITION

· DH COPP BUILDING

· FRIEDMAN BUILDING

· IRC

· JB MACDONALD (OLD DENT.)

· KOERNER PAVILION

· MED SCIENCES C

· MED SCIENCES C ADDITION

· MUSIC BUILDING

· PURDY PAVILION

· STRANGWAY BLDG (DENT.) (excluding Cisco VoIP phones)

· WOODWARD BIOMED LIBRARY

If you have any questions, concerns, or if you would be interested in attending an information session, please contact us at the email address below.

Thank you for your patience.

Sincerely,

UBC IT Voice Services
ubcuit-g-cs1kproj@mail.ubc.ca