20111014 UBC VoIP (Cisco) Maintenance

UBC IT will be performing maintenance on the UBC VoIP (Cisco) phone system on:

– October 21, 2011 from 00:00 to 01:15

– to October 23, 2011 at 17:00

Please review the expected service impacts and times detailed below:

October 21, 2011

00:00 – 01:15:

– It will not be possible to place or receive calls on VoIP (Cisco) phon es< MsoNormal style=’margin-bottom:0in;margin-bottom:.0001pt;line-height:normal’>- It will not be possible to leave messages on Exchange 2010 UM-based voice mail boxes, and it will not be possible to retrieve Exchange 2010-based voice mail.

October 22, 2011

05:45 – 06:15:

06:15 – 08:30:

– It will not be possible to leave messages on Exchange 2010 UM-based voice mail boxes, and it will not be possible to retrieve Exchange 2010-based voice mail.

We encourage you to communicate this information to any members of your department who may be using UBC VoIP or Exchange 2010 UM-based voice mail during the maintenance windows. No service impacts to Nortel-ba sed phon e expected.

Additionally, due to these maintenance windows, UBC IT will not be able to fulfill VoIP-related service requests on October 20th and 21st. This will only affect clients who have an emergency requirement for a VoIP change (such as the addition of a new VoIP service) to occur on these dates. Normally submitted VoIP-requests and scheduled VoIP installations will not be affected.

If you have any questions, please don’t hesitate to contact us at voice-services@it.ubc.ca.

Regards,

UBC IT Voice Services
voice-services@it.ubc.ca
2-2555