Enhanced CWL

As part of Privacy Matters and UBC’s ongoing effort to enhance cybersecurity, UBC is implementing Enhanced CWL (multi-factor authentication). Please note that Enhanced CWL is mandatory, so please register for Enhanced CWL by September 30, 2019.


What is Enhanced CWL?

Enhanced CWL (multi-factor authentication) is a security standard providing an effective way to prevent unauthorized access to information. For UBC it requires two items to identify a user:

  • Something you know (your CWL password)
  • Something you have (trusted mobile phone or land line)


Learn more about multi-factor authentication by watching this 2 minute video: https://fast.wistia.net/embed/iframe/fw0z8xvrtz?videoFoam=true&autoPlay=true&wvideo=fw0z8xvrtz


How does multi-factor authentication (MFA) work?

MFA will work alongside your regular CWL login process. When logging into a website or platform with your CWL, you will be asked to validate your identity with a secondary factor. There are several ways to provide this secondary factor. You are encouraged to register with more than one device.


Choices for Secondary Authentication:

  • Duo App
  • Text Message
  • Phone Call


How often will I need to provide my second factor of authentication?

The frequency at which you will be asked to validate your identity with MFA will depend on the nature of the applications and information you are accessing. For most applications you will be able to choose “remember me” for a period of seven days. You will be asked to validate your identity more frequently if you are accessing high risk data (financial or HR information) or logging in from different locations and devices.


How to register:


Step 1: Register for Enhanced CWL at  https://mfadevices.id.ubc.ca


Step 2: Follow the detailed step by step instructions on the screen


Detailed instructions:


Need Help?

Contact the MedIT Service Desk at 1-877-266-0666


For more information about Enhanced CWL, please visit https://privacymattvyauers.ubc.ca/enhancedcwl


Thank you to everyone who has signed up for their Enhanced CWL accounts. This small action is doing our part in keeping our information safe and secure. For those who have not signed up, this is a gentle reminder to look at the attached documentation and enroll. It takes approximately 2 to 5 minutes.


If you have questions about Enhanced CWL or need assistance, please engage with our department Super Users in Psychiatry IT at 604-827-5695, or call the MedIT Service Desk at 1-877-266-0666.