Information Technology

Psychiatry IT provides support to over 140 University owned computers and their users (Nov 2019) on the Psychiatry network.  We also assist all department members with finding computing resources that match their needs and situation.

Please see the menus for commonly requested information or contact us if you can’t find what you need.

Psychiatry IT Service bulletins

Memo from Psychiatry IT: Screen Lock Enablement – Date Posted: June 25, 2021
  Most of the Department’s computers contain or can access personal information (PI) and some also contain personal health information (PHI).  Many of our computers also contain financial and other sensitive information.  All of this needs to be kept confidential.  When we leave our running computers unattended, whether going for a coffee or finishing work […]

Remote connection is suddenly not working – Date Posted: September 29, 2020
There is an issue with UBC networking which cause everyone cannot remotely connecting to their office computers in all our Psychiatry sites. We have contacted MedIT/UBC IT to look into this for us, and hopefully we will be able to connect to our office desktop soon. 16:45PT, September 29, 2020 – RESOLVED: Various Building Network […]

Psychiatry IT System Outage – Date Posted: May 21, 2020
Psychiatry IT suffered an outage of our support ticket system, between Friday evening (May 15) and Tuesday afternoon.  If you were expecting a response from us, but have not received it, please send us another e-mail to

8:40am Jan 25 File server is running now. P and U drives are restored. – Date Posted: January 25, 2017
The Faculty of Medicine IT office opened at 8:30am and quickly assisted us regain access to the file server. P and U drives are once again available. Please kindly email us at if you have further issues. Thank you!

6:30am Jan 25 Major File server is currently down, no P and U drive at the moment – Date Posted:
No P and U drive is available at the moment, one of our major server (hosted by MedIT) is not working at the moment, we have contacted MedIT with high priority on this. Please kindly let us know if you have any questions or issues on this by emailing, thank you!

December 3 Detwiller Pavilion Electrical Shutdown – Date Posted: November 24, 2016
On Saturday, Dec 3, 2016, the Detwiller electrical automatic transfer switch will be replaced and there will be two, 10 minutes, interruptions to the electrical power supply: one interruption between 6 am to 7 am and one again between 7 pm to 9 pm. The Detwiller elevators will be shut down for approx. 15 minutes […]

Major UBC Computer and Phone Network Outage on August 6 – Date Posted: July 28, 2016
The UBC Network Management Centre (NMC) will be doing a major network upgrade, between 9:00 AM and 5:00 PM, on Saturday August 6.  All services relying on network connectivity, in the David Strangway building, including telephones, wireless networking and wired networking, will not be available.  In addition, P: and U: drives (seen as ‘Division’ and […]

New auto-mapped printers – Decommission of two old print servers “psyt0947” and “psyt1088” – Date Posted: May 5, 2016
Applies to: Psychiatry IT supported computers only – We will be retiring and turning off our two old major servers (psyt0947 and psyt1088) soon; please start using below auto-mapped shared printers from now on.   Det – Admin – Lexmark on psyt1556v Det – Mood – MDC on psyt1556v Det – Ogrodniczuk – Lexmark on […]

Server outage, Sunday, March 13 @ 14:00 to 19:00 – Date Posted: March 10, 2016
Applies to: Psychiatry IT supported computers only – Battery replacement, for our UPS system, on Sunday, March 13 @ 14:00 to 19:00 will mean; you can’t print to some networked printers. logons to your computer may take up to one minute. your Sophos anti-virus client may not get updates from our Sophos server.

Printer outage, Saturday, Feb 20 @ 11:00 to 15:00 – Date Posted: February 1, 2016
Applies to: Psychiatry IT supported computers only – Replacement of an aging network switch, on Saturday, Feb 20 @ 11:00 to 15:00 will mean; you can’t print to some networked printers. logons to your computer may take up to one minute.