FASmail is an enterprise email service for staff, faculty and student employees of the University of British Columbia.  The FASmail service furthers the academic mission of the University by providing timely and immediate communications access to the University, other institutions, organizations and individuals.

Features of the service include:

  • 8GB mailbox and calendar.
  • Free/Busy Look-ups for booking meetings, rooms and equipment.
  • E-mail addresses and calendars of all departmental contacts using the service in one address book.
  • Ability to schedule and accept meeting requests with other FASmail account holders.
  • Options to delegate mailbox and calendar access to different users.
  • Virus protection and spam reduction using Sophos PureMessage.
  • The Outlook Web App provides an Outlook-like experience using a wide variety of web browsers.
  • Works with Apple, Blackberry and Android smartphones and tablets.

UBC Brand provides information about and a way to generate an e-mail signature.

Outlook or other e-mail clients

FASmail is accessible through your internet browser at https://www.mail.ubc.ca and through most desktop (e.g. Microsoft Outlook) or mobile device (e.g. iPhone Mail) e-mail applications.  Click here for setup documents.


Use your web browser to access FASmail webmail at https://mail.ubc.ca.  The basic functions of Outlook are available through webmail, but you can’t configure the sharing of your e-mail or calendar to other FASmail users.


Please contact the psychiatry administration office staff, for FASmail account creation or changes. Accounts are renewed automatically, each fiscal year and we will send you an invoice if you have any optional services.  Initial 5000Mb accounts are free to most faculty and staff. Additional space is $1.50/GB per fiscal year with a minimum purchase of 100GB for the department.

Password Changing

FASmail logon is done with your CWL (Campus Wide Login) account. You can change your CWL password at http://cwl.ubc.ca.

UBC Directory and E-mail Aliases

The department sets up FASmail accounts with a firstname.lastname@ubc.ca primary e-mail alias.  Your alias is shown in directory.ubc.ca and because of the simple format, makes it easier for people to see who they are sending e-mail to.  When e-mail to an alias arrives at UBC, directory.ubc.ca will redirect it to your actual e-mail account (yourcwl@mail.ubc.ca).  The UBC Directory can be configured so that more than one alias (secondary aliases) can be directed to one e-mail account.  Typically all mail sent from your account will appear to come from your primary alias.

SPAM Filtering

The UBC e-mail relays reject high risk e-mail, such as messages containing a virus attachment and messages identified as phishing (attempting to capture personal information), before it reaches UBC e-mail servers. Inbound e-mail with a high SPAM probability will also be rejected and senders will receive notification that their message has been rejected. These SPAM and virus definitions are automatically updated and applied, ensuring the mail relays remain effective. It discards 89% of mail destined for you, as SPAM, but misses the odd one.   Click here for information about dealing with SPAM.

Shared e-mail for your UBC Psychiatry program or research project

FASmail Generic accounts can be setup for your UBC Psychiatry program and research projects, at no cost. They can be accessed by one or more specified FASmail User accounts (individuals).

  • The default size of Generic e-mail accounts is 1Gb.  Additional space is $1.50/GB per fiscal year with a minimum purchase of 100GB for the department.
  • Having more than 5-6 generic accounts displayed in Microsoft Outlook, can lead to performance issues.
  • For access to the FASmail Generic account, by non-FASmail User account holders (e.g. non-UBC volunteers), you will first need to create Guest CWL accounts for them.  Psychiatry IT recommends that you set expiry dates for Guest CWL accounts.  Guest CWL account holders will be sent a notice that their account is expiring, 7 days before the expiry date.

Please contact the department administration office to have a FASmail Generic account created.



Phishing is an attempt by someone to get you to provide personal information by masquerading as a person or organization, on the internet, that you trust. Most attempts will arrive by e-mail, but they can also be made by telephone, letter mail and in person. A more detailed description can be found at http://en.wikipedia.org/wiki/Phishing.

The UBC e-mail SPAM filter will capture and discard most phishing attempts, but the SPAM filter must be set to err on the side of caution and not mistakenly discard legitimate e-mail, so you will also receive a few phishing attempts in your e-mail.
Poor grammar is also a good indication that the e-mail or web site is not legitimate.

Clicking any of the links will take you to a page that’s been made to look like an official UBC page, where you will be asked to provide your CWL login credentials. Your browser’s URL (web address) line may also change colour in an attempt to warn you about illegitimate web sites.

Using Official Email accounts for UBC Business – Reminder from Faculty Relations

A reminder that personal email accounts should not be used for official University business. Instead your UBC account is to be used.

Section 1.2.2 of the UBC Information Security Manual states: “Third party email services are not appropriate for the transmission or storage of confidential information;
confidential information must be stored in Canada and only in UBC owned or authorised environments. Specifically, email accounts used by University personnel, handling confidential information, must not be on third party services such as Gmail, Hotmail, Yahoo, etc.”

Reasons for this policy include:

  1. The Freedom of Information and Protection of Privacy Act requires us to protect personal information and store it in Canada.
  2. Commercially hosted e-mail accounts are less secure and since e-mails may contain valuable information owned by UBC there could be a heightened risk of unauthorized disclosure.

For more information please refer to the Privacy Memo found on the University Counsel website.