Detailed instructions for accessing your e-mail from webmail (mail.ubc.ca), Outlook and smart phones can be found at http://it.ubc.ca/services/email-voice-internet/ubc-faculty-staff-email-fasmail/fasmail-setup-documents. The best browser for webmail.ubc.ca is Microsoft Edge .
If you are suddenly unable to login to your FASmail account, in Microsoft Outlook, please check that your username is showing as “EAD\your cwl username”
If it is showing your email@example.com alias, or something else, choose Use another account
Enter EAD\Your CWL Username, then your CWL Password to start Outlook.