Having problems?

Full FASmail Accounts

The default (free) size of FASmail User accounts is 5Gb. If you find yourself reaching that limit, there are several solutions. You may want to first sort your inbox(s), by message size or date and spend your time on the largest or oldest messages. Click on the "SIZE" or "DATE" column header to sort. The Deleted Items folder, counts against your storage quota.

If you use Microsoft Outlook, you can create a *.PST archive file on your computer and move your e-mail into it. If your computer is not backed up, your archive won't be backed up. Outlook archive files must be on the same computer as Outlook is installed on, not a network drive, or they may be corrupted. Follow this document https://support.office.com/en-us/article/create-an-outlook-data-file-pst-to-save-your-information-17a13ca2-df52-48e8-b933-4c84c2aabe7c

If you use Microsoft Outlook, you can save individual e-mails to your computer, then delete them from your inbox.  You can choose between these file types:

  • *.pdf - Readable by any computer. On Microsoft Windows choose to Print the e-mail. One of your printer options will be "print to PDF", which will then ask where you want to save the PDF copy of the e-mail.  (recommended)
  • *.txt - Readable by any computer, but looses formatting, like bold.
  • *.mht - Readable by any computer, with Internet Explorer or Microsoft Word.
  • *.htm (or *.html) - Readable by any web browser, but creates a file and a folder with multiple files.
  • *.msg - Only readable with Microsoft Outlook, but you can select and save groups of messages, this way.

Follow instructions at https://support.office.com/en-us/article/create-an-outlook-data-file-pst-to-save-your-information-17a13ca2-df52-48e8-b933-4c84c2aabe7c

If you have Adobe Acrobat installed, you can select a folder, in Outlook.  On the "Adobe PDF" tab, click "Selected Folders", then "Create new PDF". The result is searchable in Adobe Acrobat.


Contact Psychiatry.IT@ubc.ca and indicate;

  • CWL user name associated with your FASmail account
  • Size of annual increase
  • How you will be paying

Do you get too much unwanted e-mail (SPAM)?  Here are a few ways to reduce it.

  • If you formerly had an UBC Interchange account, you may find that one of the largest sources is e-mail forwarded from your old address.  If forwarding from your Interchange address is no longer needed, remove the email forwarding.  If you feel the need for a vacation message to any correspondents, that may not have your current alias or e-mail, it’s best to direct them to the UBC Directory, so that automated e-mail address scanners have a harder time getting your FASmail address.  You can disable forwarding at https://web.interchange.ubc.ca/account/forward.cfm
  • Enable Junk Mail filtering, if you are using an Outlook client with cached mode enabled. You can turn on cached mode in Outlook 2010 by clicking the “File” tab, then “Account Settings”, then “Account Settings”, then double click your account (usually only one listed) on the “E-mail” tab, before checking “Use Cached Exchange Mode”, “Next”, “Finish” and closing the “Account Settings” window.


If Cached Mode is turned on, you can click on the “Junk” drop down menu in the ribbon in Outlook 2010 and select “Junk E-mail Options…”.

Set the scanning level to Low. This will save Junk mail into a Junk Mail folder on the server. You will have to monitor this folder to ensure that there are no false positives in it.

  • If you get more Spam email, send it as an attachment to is-spam@ubc.ca. It will then be forwarded to Sophos who will analyse it and use it to tune the UBC SPAM filter.