Having problems?

Full FASmail Accounts

The default (free) size of FASmail User accounts is 5Gb. If you find yourself reaching that limit, there are several solutions.

Move E-mail Elsewhere

You can move your e-mail to an Outlook archive or save it as an individual computer file (see instructions below).

Saving to a networked drive (e.g. P:, X:, M:, or N: drives) makes the most sense, because your e-mail will be backed up, but if you are frequently off the network you may want to save to your laptop/tablet hard drive.

Empty your "Deleted" Folder

No cost, but once you do it you will need to pay for recovery from the backup.

You may want to first sort your Deleted folder, by message size and spend your time on the largest few messages.

Instructions are below.

Purchase More Space


Contact Psychiatry.IT@ubc.ca and indicate;

  • CWL user name associated with your FASmail account
  • Size of annual increase
  • How you will be paying


Move E-mail Elsewhere

These instructions assume that you are using Microsoft Outlook 2010. We recommend that you first add "Save As" to the Quick Access Toolbar (not available in earlier versions of Outlook).

  1. Click the Customize Quick Access Toolbar icon (down arrow, on top, near left side, of Outlook)
  2. Click "More Commands"
  3. On the left column, click "Save As", then "Add"
  4. On the left column, click "Save All Attachments...", then "Add"
  5. Click "OK" (bottom right)

Your Quick Access Toolbar should now include new icons for Save As and Save All Attachments.

  1. Select an e-mail (you may want to click on the Size column, and work on the largest first).
  2. If it has an attachment that you want to save, click the "Save All Attachments" icon and save to P: drive.
  3. Click the Save As icon and save the e-mail message to P: drive, in one of the following types.
    • *.txt - Readable by any computer, but looses formatting, like bold.
    • *.mht - Readable by any computer, with Internet Explorer (Not installed on most Macintosh computers).
    • *.htm (or *.html) - Readable by any web browser, but creates a file and a folder with multiple files, on P: drive.
    • *.msg - Only readable with Microsoft Outlook.
  4. Delete the original e-mail message.
  5. repeat

Empty your Deleted Folder

The Deleted Items folder, counts against your quota. You can sort it by date or size, and only delete the oldest or largest ones.

Do you get too much unwanted e-mail (SPAM)?  Here are a few ways to reduce it.

  • If you formerly had an UBC Interchange account, you may find that one of the largest sources is e-mail forwarded from your old address.  If forwarding from your Interchange address is no longer needed, remove the email forwarding.  If you feel the need for a vacation message to any correspondents, that may not have your current alias or e-mail, it’s best to direct them to the UBC Directory, so that automated e-mail address scanners have a harder time getting your FASmail address.  You can disable forwarding at https://web.interchange.ubc.ca/account/forward.cfm
  • Enable Junk Mail filtering, if you are using an Outlook client with cached mode enabled. You can turn on cached mode in Outlook 2010 by clicking the “File” tab, then “Account Settings”, then “Account Settings”, then double click your account (usually only one listed) on the “E-mail” tab, before checking “Use Cached Exchange Mode”, “Next”, “Finish” and closing the “Account Settings” window.


If Cached Mode is turned on, you can click on the “Junk” drop down menu in the ribbon in Outlook 2010 and select “Junk E-mail Options…”.

Set the scanning level to Low. This will save Junk mail into a Junk Mail folder on the server. You will have to monitor this folder to ensure that there are no false positives in it.

  • If you get more Spam email, send it as an attachment to is-spam@ubc.ca. It will then be forwarded to Sophos who will analyse it and use it to tune the UBC SPAM filter.