Having problems?

Full FASmail Accounts

The default (free) size of FASmail User accounts is 8Gb. If you find yourself reaching that limit, there are several solutions.

Sort your inbox(s), by message size or date and spend your time on the largest or oldest messages. Click on the "SIZE" or "DATE" column header to sort.  Click again to sort in the other direction.

Sort your emails by size, then move or delete the largest.

If you use Microsoft Outlook, you can save individual e-mails to your computer, then delete them from your inbox.  You can choose between these file types:

  • *.pdf bulk - If you have Adobe Acrobat installed, you can select a folder, in Outlook.  On the "Adobe PDF" tab, click "Selected Folders", then "Create new PDF".  The result is searchable in Adobe Acrobat. (recommended)
  • *.pdf individual - Readable by any computer. On Microsoft Windows choose to Print the e-mail. One of your printer options will be "print to PDF", which will then ask where you want to save the PDF copy of the e-mail.  (recommended)
  • *.txt - Readable by any computer, but looses formatting, like bold.
  • *.mht - Readable by any computer, with Internet Explorer or Microsoft Word.
  • *.htm (or *.html) - Readable by any web browser, but creates a file and a folder with multiple files.
  • *.msg - Only readable with Microsoft Outlook, but you can select and save groups of messages, this way.
    1. In File Explorer, open the folder you will archive Outlook messages to.
    2. Open the message or folder (Ctrl + A will select all messages in a folder) that you want to archive.
    3. Drag the selected email(s) to the folder that you have open in File Explorer.

Follow instructions at https://support.office.com/en-us/article/create-an-outlook-data-file-pst-to-save-your-information-17a13ca2-df52-48e8-b933-4c84c2aabe7c

None of these methods will remove the e-mail from it's original folders.  You must delete the original e-mail after using one of the above archive methods.

If you use Microsoft Outlook, you can create a *.PST archive file on your computer and move your e-mail into it.  Follow this document https://support.office.com/en-us/article/create-an-outlook-data-file-pst-to-save-your-information-17a13ca2-df52-48e8-b933-4c84c2aabe7c


  • If your computer is not backed up, your archive won't be backed up.
  • Outlook archive files must be on the same computer as Outlook is installed on, not a network drive, or they may be corrupted.


Contact Psychiatry.IT@ubc.ca and indicate;

  • CWL user name associated with your FASmail account
  • Size of annual increase
  • How you will be paying

Do you get too much unwanted e-mail (SPAM)?  Here are a few ways to reduce it.

  • If you formerly had an UBC Interchange account, you may find that one of the largest sources is e-mail forwarded from your old address.  If forwarding from your Interchange address is no longer needed, remove the email forwarding.  If you feel the need for a vacation message to any correspondents, that may not have your current alias or e-mail, it’s best to direct them to the UBC Directory, so that automated e-mail address scanners have a harder time getting your FASmail address.  You can disable forwarding at https://web.interchange.ubc.ca/account/forward.cfm
  • Enable Junk Mail filtering, if you are using an Outlook client with cached mode enabled. You can turn on cached mode in Outlook 2010 by clicking the “File” tab, then “Account Settings”, then “Account Settings”, then double click your account (usually only one listed) on the “E-mail” tab, before checking “Use Cached Exchange Mode”, “Next”, “Finish” and closing the “Account Settings” window.


If Cached Mode is turned on, you can click on the “Junk” drop down menu in the ribbon in Outlook 2010 and select “Junk E-mail Options…”.

Set the scanning level to Low. This will save Junk mail into a Junk Mail folder on the server. You will have to monitor this folder to ensure that there are no false positives in it.

  • If you get more Spam email, send it as an attachment to is-spam@ubc.ca. It will then be forwarded to Sophos who will analyse it and use it to tune the UBC SPAM filter.