For Psychiatry IT supported computer users, we contract our file storage to the UBC IT Storage Grid and access it through a UBC EduCloud virtual server.
- Windows users will see one or more networked hard disk drives, with drive letters of H: through Z: and a descriptive name. If expected drives are missing, please log-off and back on, for automatic re-connection.
- macOS users will see “Shared” storage with a name like “psyt1579” and descriptively named sub-folders.
We recommend that you save your documents to one of these networked drives. You’ll be able to access them from any Windows or macOS (Macintosh) computers, on our network and the files will be backed up regularly. You can purchase additional space for $0.15/Gb/year (Tier 2/Primary SATA/Standard performance as of July 2020).
After logging onto your computer, use the following steps to see shared files on the Storage Area Network.
- Double click "Mount Psychiatry Server", on your desktop.
- Double click the appropriate file share name.
- Your shared space will then be shown on the left side of the Finder window.
- In the Finder, select “Go” then "Connect to Server" from the drop down menu (or Command-K).
- Type "smb://psyt1579.psychiatry.ubc.ca" as the server address, click the "+" to add it to favorites and click “Connect”.
- Enter your psychiatry.ubc.ca user name and password.
- Select the appropriate share name (e.g. "Division", "Mood Disorders" or "User") then the applicable folder from within the share.
Once the initial connection has been made, you can connect to the shared folders by doing the following;
- Open the Finder
- On the Go menu, look under Recent Folders.
There are some restrictions on path and file naming. Windows and Macintosh operating systems each have "illegal" characters in file names. Please do not use any of the following characters;
? : / * < > |
Please restrict file names to 64 characters, folder names to 31 characters and full path names to 260 characters or less. Failure to conform to these limits may make your files inaccessible to others or prevent backup/archiving of your files.
Files on these drives are backed-up on the following schedule;
- All Monday to Friday file changes are kept for 10 days.
- Weekly backups are kept for six months.
- We do our own long term (we currently have files back to the late 90's) archive, twice a year.
Restoring files or folders, from the backup, can take up to 3 working days. You may be charged ($65/hr) to restore files from a backup.
As an adjunct to our backup system, we have enabled the Windows Volume Shadow Copy Service and installed it's client on all Windows 7 and 8.1 computers.
File changes are temporarily saved at 7 AM and 12 Noon, each day. The maximum space allocated to save these copies is 117Gb (5% of our total space as of Feb 2017). The oldest copies will be deleted as the allocated space is used up and no more than 64 copies of any one file are kept.
You can restore files, one at a time, without our assistance:
Right click the file and select 'Properties'
Left click the 'Previous Versions' tab
Select the previous file version (it may take a few minutes for them all to show up) that you want, then select 'view', 'copy' or 'restore'.