Information Technology

Psychiatry IT provides support to over 140 University owned computers and their users (Nov 2019) on the Psychiatry network.  We also assist all department members with finding computing resources that match their needs and situation.

Please see the menus for commonly requested information or contact us if you can’t find what you need.

Psychiatry IT Service bulletins

FASmail and SharePoint 2013 login issues, July 27, 2015 09:50 PT – Date Posted: August 5, 2015
UBC FASmail and SharePoint authentication issues have been resolved. If prompted for a username or password or if the email client is still failing to connect, please restart  the email client application.  

Quickly save Outlook attachments – Date Posted: March 24, 2015
When saving e-mail attachments, do you use the multi-click process of selecting the message, right clicking, then selecting Save As, them browsing for a folder to save it in and finally clicking Save? If you have the Windows File Explorer  open, you can simply drag the attachment from Outlook, to a folder on your computer.

Malware Outbreak at UBC – Date Posted: December 4, 2014
At least one UBC department has been hit by a computer debilitating malware (virus) outbreak, affecting both Windows computers and shared files. It arrived via e-mail links and e-mail attachments, as a PDF file. These links and attachments were opened, even though there was insufficient text explaining what they were. Central UBC IT staff are […]

Use a Mac; setup Time Machine – Date Posted: September 2, 2014
Over the past few years, Psychiatry IT has noticed an abnormally high rate of computer hard drive failures, on iMac models. We highly recommend purchasing an external USB or wireless hard drive and using the built in Time Machine software. By default, Time Machine backs up the whole computer. The backup can be used to […]

Save internet files, before working on them in Office. – Date Posted: May 5, 2014
One of our Department members recently double clicked an attachment to a webmail.  This opened the file in Microsoft Word, which the member then work on for several hours, finally closing Word.  Word saved the file, where it had opened it from, which is a temporary storage space for files in Internet Explorer. When our […]

Getting the most from your batteries – Date Posted: April 28, 2014
For the past few years, most tablets, laptops and smartphones use lithium-ion batteries.  Even the oldest Lenovo models of our supported laptops, the T60/61 (circa 2006) use this type.  Lithium-ion’s lack of discharge memory and resistance to damage from deep discharge, are quite amazing, when compared to earlier battery types. First, know that heat is […]

Fraudulent Email Alert – April 22, 2014 – Subject ‘Notification Mail Server Upgrade’ – Date Posted: April 23, 2014
Unfortunately a new phishing message is making the rounds.  Please do not reply to this email, click on any links or fill out any online forms with your account information. If you think you may have submitted your UBC CWL or login account credentials, go to myAccount and login and change your password immediately.  Also, […]

Internet Security Risk – Heartbleed Bug – Date Posted: April 10, 2014
A serious security risk called the “Heartbleed Bug” has been detected on the Internet that can put your private information at risk, regardless of which operating system your computer or smartphone uses. Please check the list at for commonly used web sites (e.g. gmail, dropbox & facebook).  If you have used any sites, in […]

Computing in the Centre for Brain Health – Date Posted: February 18, 2014
Several Psychiatry department members have mentioned, in corridor conversations, that they will be moving to the Centre for Brain Health Building and would like to continue having Psychiatry IT supported computers with access to P: drive. A combination of factors, including “hot-desking”, will make computer networking difficult, so we need to plan and test, in […]

Account Re-Activation – Phishing Attempt – Date Posted: January 7, 2014