Information Technology

Psychiatry IT provides support to over 140 University owned computers and their users (Nov 2019) on the Psychiatry network.  We also assist all department members with finding computing resources that match their needs and situation.

Please see the menus for commonly requested information or contact us if you can’t find what you need.

Psychiatry IT Service bulletins

Account Re-Activation – Phishing Attempt – Date Posted: January 7, 2014

David Strangway Building network failure – Dec 3 12:40pm – Date Posted: December 2, 2013
NOTE: The following applies to all computers that logon to the D_Psychiatry or network, in the David Strangway Building. It also applies to CIHR contract supported computers. Self-managed computers and computers in other buildings should not be affected. A critical piece of networking equipment, in the David Strangway Building, has failed.  This equipment provided […]

Sat, August 10, Server shutdown – Date Posted: August 1, 2013
On Saturday August 10, Faculty of Medicine IT staff will be doing some network and virtual server maintenance from 6:00am to 2:00pm. The following Psychiatry services will not be available, during that time: – P: and U: drives – Printing to shared Xerox copiers in Detwiller, DHCC and Strangway buildings    

2013.07.24 – Shared printer renaming – Date Posted: July 24, 2013
The departments shared printers have been renamed, to make their identification easier.  New names, that start with the building name abbreviation, will show after you restart your computer  To get rid of the old printer names; Windows 7 Click Start, type “Devices and Printers”, then press Enter For any of the printers listed below, right […]

New Xerox Workcentre Copiers – Date Posted: July 11, 2013
The shared Xerox multifunction copiers in GLDHCC, Detwiller and David Strangway buildings will be replaced on Friday June 28.  As a result, Psychiatry IT is installing new printer drivers, on your computer, during the logon that you are currently completing.  The new printer may take as long as 5 minutes, to show up. Please look […]

Sat. June 15 server shutdown – Date Posted: June 12, 2013
Due to UBC IT network switch upgrades in the Life Sciences Centre building currently scheduled for Saturday June 15, the Faculty of Medicine IT will be shutting down all virtual servers hosted in the LSC datacenter. The outage window is from 6a.m. to 6p.m. Psychiatry leases two virtual servers, from MedIT and anticipates impacts to […]

Detwiller network switch upgrade – Date Posted: March 14, 2013
Computer network switches, in Detwiller Pavilion, will be upgraded on March 26 and 27, 2013. The upgrade will take place between 12 midnight and 4:00am on both dates. We anticipate only a brief inturruption of network connectivity, but it would be best to simply have your computer turned off, on these two occasions.

UBC Pt. Grey network – Date Posted: September 20, 2012
The UBC network is currently experiencing difficulty connecting to external sites. The network management department is working on the issue; currently with no expected time to resolution.

Sophos antivirus updates – Date Posted: September 19, 2012
On September 19, 2012, Sophos, released a faulty virus definition for Windows computers, which was automatically picked up by our antivirus server and distributed to all computers that were turned on at the time. Sophos antivirus then identified it’s own updater and other programs (primarily updaters for other software) as viruses and deleted them.We have […]

E-mail address reversions – Date Posted: September 4, 2012
The e-mail address of some accounts recently migrated from Exchange07 to FASmail are spontaneously reverting to the old settings, so your alias may not show in outgoing messages. Until all UBC departments complete their migrations from Exchange07, to FASmail, this will be an ongoing problem. Active 2012.09.04