Information Technology

Psychiatry IT provides support to over 140 University owned computers and their users (Nov 2019) on the Psychiatry network.  We also assist all department members with finding computing resources that match their needs and situation.

Please see the menus for commonly requested information or contact us if you can’t find what you need.

Psychiatry IT Service bulletins

UBC Pt. Grey network – Date Posted: September 20, 2012
The UBC network is currently experiencing difficulty connecting to external sites. The network management department is working on the issue; currently with no expected time to resolution.

Sophos antivirus updates – Date Posted: September 19, 2012
On September 19, 2012, Sophos, released a faulty virus definition for Windows computers, which was automatically picked up by our antivirus server and distributed to all computers that were turned on at the time. Sophos antivirus then identified it’s own updater and other programs (primarily updaters for other software) as viruses and deleted them.We have […]

E-mail address reversions – Date Posted: September 4, 2012
The e-mail address of some accounts recently migrated from Exchange07 to FASmail are spontaneously reverting to the old settings, so your alias may not show in outgoing messages. Until all UBC departments complete their migrations from Exchange07, to FASmail, this will be an ongoing problem. Active 2012.09.04

Exchange e-mail migration – Date Posted: July 31, 2012
5 accounts will be migrated to FASmail.IMPORTANT: Do not send mail from Outlook/Entourage until it has been reconfigured (see step 4). If you need to send e-mail, before reconfiguring Outlook/Entourage, please follow steps 1, 2 & 3 then use webmail.When you arrive in the morning, your mailbox should contain an email stating that you have […]

Network Services Unavailable – Date Posted: July 7, 2012
Vancouver Coastal Health will be doing a communications closet cleanup, of the Detwiller Pavilion’s ground floor communications closet, on Sunday July 8 from 10am to 4pm. The following services/devices may be unavailable; Psyt1029 & Psyt1174 Dr. Tim Murphy lab’s network attached storage devices Psyt1185 Developmental Cognitive Neuroscience backup storage device Sophos antivirus updates for your […]

Security Certificate Updates Affecting Wireless Connectivity – Date Posted: May 21, 2012
UBC IT will be renewing the security certificates used by their wireless authentication server on 10:00 AM Tuesday, May 22, 2012. After this change, when connecting to UBC’s wireless networks, a pop-up security alert will be displayed prompting clients to either terminate or connect using the new certificate. To connect, click “connect” which will add […]

Bounced E-mail – Date Posted: October 4, 2011
If you use UBC Exchange or UBC FASmail and are having your e-mail “bounced” back, from other UBC e-mail addresses, you will need to delete your correspondent’s e-mail address from Outlook’s AutoComplete cache. We recommend that you delete the problem addresses from the cache, one at a time, using instructions at http://support.microsoft.com/kb/2876. Specified Date: October […]

Sophos Antivirus Updates – Date Posted: August 4, 2011
Your computers are currently unable to retrieve antivirus updates, from our Sophos antivirus server, but are still able to detect viruses. We are working on the problem, in conjunction with Sophos technical staff. Specified Date: 4:33pm, August 4, 2011

Server Failure – Date Posted: July 29, 2011
One of our servers has had a hard drive failure. As a result; Sophos antivirus definitions will be unavailable, to your computer. The Phaser 8560 Colour printer in Strangway is unavailable. Specified Date: 8:05am, July 29, 2011

Server Upgrades on July 11, 2011 – Date Posted: July 11, 2011
Due to computer hardware upgrades, in the Faculty of Medicine and UBC IT, it is necessary for us to upgrade the Virtual Server that hosts our SAN (Storage Area Network). With this upgrade, we will also be moving to another SAN. The end result for Psychiatry, will be a faster connection to P: and U: […]