Psychiatry IT Service Bulletins

Psychiatry IT Service bulletins

Internet Explorer 11 Retirement – Date Posted: May 24, 2022
Microsoft’s Internet Explorer, often known as IE, will be retired on June 15. At that point, one of two things will happen; Web sites and links that normally opened with IE will open in Microsoft Edge and may or may not work as expected. The site will simply not work. If you normally open any […]

Remote Desktop – Date Posted: October 2, 2021
Oct 2, 2:37pm The issue with making Remote Desktop Connections, from off-site computers to Psychiatry IT supported office computers, has been resolved.   Oct 2, 11:07am Remote Desktop to Psychiatry IT supported computers, in Strangway, Detwiller, CBH and DHCC buildings is currently unavailable. We hope to have it resolved later this (Oct 2) afternoon. […]

Memo from Psychiatry IT: Screen Lock Enablement – Date Posted: June 25, 2021
  Most of the Department’s computers contain or can access personal information (PI) and some also contain personal health information (PHI).  Many of our computers also contain financial and other sensitive information.  All of this needs to be kept confidential.  When we leave our running computers unattended, whether going for a coffee or finishing work […]

Memo from UBC Psychiatry IT: UBC Workspace 2.0 to be Decommissioned – Date Posted: April 23, 2021
  UBC Workspace 2.0 will be decommissioned in Fall 2021, so if you have files in UBC Workspace, you will need to move them somewhere else or they will be deleted on October 29, 2021. Depending on how many files you have and how many people you might share the files with, it could take […]

Remote connection is suddenly not working – Date Posted: September 29, 2020
There is an issue with UBC networking which cause everyone cannot remotely connecting to their office computers in all our Psychiatry sites. We have contacted MedIT/UBC IT to look into this for us, and hopefully we will be able to connect to our office desktop soon. 16:45PT, September 29, 2020 – RESOLVED: Various Building Network […]

Psychiatry IT System Outage – Date Posted: May 21, 2020
Psychiatry IT suffered an outage of our support ticket system, between Friday evening (May 15) and Tuesday afternoon.  If you were expecting a response from us, but have not received it, please send us another e-mail to

8:40am Jan 25 File server is running now. P and U drives are restored. – Date Posted: January 25, 2017
The Faculty of Medicine IT office opened at 8:30am and quickly assisted us regain access to the file server. P and U drives are once again available. Please kindly email us at if you have further issues. Thank you!

6:30am Jan 25 Major File server is currently down, no P and U drive at the moment – Date Posted:
No P and U drive is available at the moment, one of our major server (hosted by MedIT) is not working at the moment, we have contacted MedIT with high priority on this. Please kindly let us know if you have any questions or issues on this by emailing, thank you!

December 3 Detwiller Pavilion Electrical Shutdown – Date Posted: November 24, 2016
On Saturday, Dec 3, 2016, the Detwiller electrical automatic transfer switch will be replaced and there will be two, 10 minutes, interruptions to the electrical power supply: one interruption between 6 am to 7 am and one again between 7 pm to 9 pm. The Detwiller elevators will be shut down for approx. 15 minutes […]

Major UBC Computer and Phone Network Outage on August 6 – Date Posted: July 28, 2016
The UBC Network Management Centre (NMC) will be doing a major network upgrade, between 9:00 AM and 5:00 PM, on Saturday August 6.  All services relying on network connectivity, in the David Strangway building, including telephones, wireless networking and wired networking, will not be available.  In addition, P: and U: drives (seen as ‘Division’ and […]